Customer Service

Customer Service

BAILIDA's Customer Service.
BAILIDA's Customer Service.

BAILIDA medical is committed to elevating the quality of healthcare. We believe that an excellent customer experience is the common ground for user-friendly products and human-central service. Therefore, by offering all around customer service that covers nearly all aspects clients encounter when looking for qualitative medical equipment, you can truly feel what our brand stands for. At BAILIDA, our experienced service team provides detailed product information, technical support, warranty, product training, and other assistance as follows.

Warranty

All of BAILIDA's medical carts are made with steel metal sheet to guarantee its durability; however, the weight remains adequate. Most of all, We offer 5-years limited warranty on cart body and its part, and 1 year warranty on any bought-out (not fabricated or manufactured by BAILIDA) part or component (i.e. lock component, casters, drawer slides, plastic tops, electronic components, etc.). Should you need detailed information, please refer to our warranty policy.

Technical Support

You can rely on BAILIDA's service and support professionals to assist your customers' need from installation to implementation, from repairs to maintenance. BAILIDA provides expert technical support from BAILIDA.

Product Training and Information

With a comprehensive understanding and technical knowledge of our products in all features and functionalities, our BAILIDA team members are able to provide prompt responses to any question and request. Our showroom with wide ranges of products awaits you for demonstrations, training, suggestions and exchange of ideas. Over years we hosted more than 80+ visits from all over the world, further enhancing the relationship with our worldwide customers, distributors and partners.

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iF Design Awarded and IDEA Certified Medical Equipment For Hospital | BAILIDA

Based in Taiwan, BAILIDA MEDICAL, since 2007, is a hospital medical equipment manufacturer in medical furniture and parts industry with over 60 distributors located globally. Main product including, medical carts, medical screen, bedside equipment, storage systems and pediatric equipment.

iF Design awarded and IDEA certified medical equipment supplied according to international standards. All our medical carts are made of steel metal sheet for its durability and rigidity, and with our in-house laboratory, each equipment goes through strict stress tests such as dynamic structure strength test, castor traveling test, stress test on drawer slides, tilt test, etc.

BAILIDA has been offering customers high-quality medical equipment, both with advanced technology and 13 years of experience, BAILIDA ensures each customer's demands are met.


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