Customer Service / By making efforts to understand the pain-points of frontline healthcare workers, many user needs are heard and embedded in our product design, which have been awarded with internationally recognized awards, e.g. iF Design Award and IDEA.

Customer Service

BAILIDA's Customer Service.

BAILIDA medical is committed to elevating the quality of healthcare. We believe that an excellent customer experience is the common ground for user-friendly products and human-central service. Therefore, by offering all around customer service that covers nearly all aspects clients encounter when looking for qualitative medical equipment, you can truly feel what our brand stands for. At BAILIDA, our experienced service team provides detailed product information, technical support, warranty, product training, and other assistance as follows.

All of BAILIDA's medical carts are made with steel metal sheet to guarantee its durability; however, the weight remains adequate. Most of all, We offer 5-years limited warranty on cart body and its part, and 1 year warranty on any bought-out (not fabricated or manufactured by BAILIDA) part or component (i.e. lock component, casters, drawer slides, plastic tops, electronic components, etc.). Should you need detailed information, please refer to our warranty policy.

You can rely on BAILIDA's service and support professionals to assist your customers' need from installation to implementation, from repairs to maintenance. BAILIDA provides expert technical support from BAILIDA.

With a comprehensive understanding and technical knowledge of our products in all features and functionalities, our BAILIDA team members are able to provide prompt responses to any question and request. Our showroom with wide ranges of products awaits you for demonstrations, training, suggestions and exchange of ideas. Over years we hosted more than 80+ visits from all over the world, further enhancing the relationship with our worldwide customers, distributors and partners.

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  BAILIDA Warranty Policy

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  Download our Warranty Policy.

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