Service & Support
BAILIDA medical is committed to elevating the quality of healthcare. Our medical supply cart and hospital furniture are designed and built to satisfy demands of the healthcare environment and facility. We believe that an excellent customer experience is the common ground for user-friendly products and human-central service. Therefore, by offering all around customer service that covers nearly all aspects clients encounter when looking for qualitative medical equipment, you can truly feel what our brand stands for.
At BAILIDA, our experienced service team provides detailed product information, technical support, warranty, product training, and other assistance as follows.
Warranty
All of BAILIDA medical cart and trolley are made with high quality steel metal sheet to guarantee its durability; however, the weight remains adequate. We Most of all, We offer 5-years limited warranty on cart body and its part, and 1 year warranty on any bought-out (not fabricated or manufactured by BAILIDA) part or component (i.e. lock component, casters, drawer slides, plastic tops, electronic components, etc.). Should you need detailed information, please refer to our warranty policy.
Technical Support
You can rely on BAILIDA's service and support professionals to assist your customers' need from installation to implementation, from repairs to maintenance of medical cart and trolley, storage cabinet, medical folding screen and other hospital medical mobile equipment. BAILIDA is staffed with well-trained and knowledgeable team, who is a group of experts in the medical field and understand the importance of making our customer feel valued and appreciated. BAILIDA able to provide technical service such as instruction manual, instruction video, repair manual, internal testing report.BAILIDA customer service is also available to provide information of non-technical questions regarding product specification, features and function, price, refunds, shipping information.
Product Training
With a comprehensive understanding and technical knowledge of our products in all features and functionalities, our BAILIDA team members are able to provide prompt responses to any question and request. Our showroom, which with wide ranges of products such as emergency cart, anesthesia cart, procedure cart, Isolation cart, medical folding screen and medical storage cabinet, is available for product demonstrations, training, suggestions and exchange of ideas. Over years we hosted more than 80+ visits from all over the world, further enhancing the relationship with our worldwide customers, distributors and partners.
Catalogue and Product Video
Every new product will be launched in different social media platforms, so you won’t miss any new product that we have developed. Catalogue of all our medical carts and medical equipment also available in our website which can be downloaded for free. You might have more understanding about the function of our medical cart trolley, hospital folding screen, and our newest treatment cart with proximity lock by following BAILIDA YouTube channels. For any other support of BALIDA product such as medical cart, hospital trolley and medical storage system you may also contact us directly by E-mail or call us.
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